Appointments

You can pre-book an appointment 2 to 3 weeks in advance subject to availability. Pre-bookable appointments are also available at each practice. 

Our experienced practice nurses are usually available to deal with the following:

• Heart, diabetic, asthma
• Blood pressure tests and dressings changes
• Immunisations
• Oral contraception, smear tests, morning-after pill, coil checks

To book a midwife appointment please call 02476 967414 or visit www.uhcw.nhs.uk/maternity.

If you have any pain, bleeding or gush of fluid please ring 02476 967421 (ward 23). MAT B1 forms are given after 20 weeks.

Our priority is to ensure patients are directed to the clinician or service best placed to meet their healthcare needs. Before arranging a GP appointment, please consider whether any of the following options would be more appropriate.

Consult the NHS 111 Advice Line or website: If you are looking for urgent advice, please phone NHS 111.

Otherwise you can often find advice on the NHS website or app.

Pharmacy first

This service is expected to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse.

• Acute otitis media* – 1 to 17 years
• Impetigo – 1 year and over
• Infected insect bites  – 1 year and over
• Shingles – 18 years and over
• Sinusitis – 12 years and over
• Sore throat – 5 years and over
• Uncomplicated urinary tract infections – Women 16 to 64 years

Eye causality

If you have the following symptoms, you should use the UHCW Emergency Eye Referral Service by calling the phone triage service on 02476 964800 or the online patient booking system (opens in new window) (Swiftqueue).

The phone line is open Monday to Friday (excluding bank holidays) 9an to 1.30pm, 5pm and Saturday 9am tp noon. 

• Red eye with pain/photophobia 
• Painful eye 
• Flashes and new floaters 
• Pronounced blurry vision (if outside of remit of GOS sight test) 
• Diplopia 
• Distorted vision 
• Sudden loss of vision 
• Mild trauma (superficial, blunt, non-penetrating injuries) 

Minor injuries unit 

The minor injuries unit (MIU) is located at University Hospital on the ground floor to the left of the hospital’s main entrance. 

The unit provides 24/7 access for patients aged five years of age and above and has a waiting area for adults and a separate waiting are for Paediatrics. Children and young people who are accompanied by an adult with parental responsibility can attend without the need to be seen in the Children’s Emergency Department (CED).    It provides treatment for patients urgent but not life-threatening conditions including broken bones, sprains and fractures, minor burns or skin infections. 

It has 15 treatment rooms including a plaster room and an ophthalmology room and same-day reconstructive plastic surgery can be performed for patients with minor hand injuries.

Coventry walk-in centre

In addition to your hospital there is a walk-in centre. This is open from 8am to 10pm and is a GP-led service, open to registered and unregistered patients with or without an appointment, 365 days of the year. You can drop-in to the centre for the following health conditions; 

• coughs, colds and flu-like symptoms 
• information on staying healthy and health promotion 
• minor cuts and wounds – dressings and care 
• muscle and joint injuries – strains and sprains 
• skin complaints – rashes, sunburn and head lice 
• stomach ache, indigestion, constipation, vomiting and diarrhoea 
• women’s health problems; thrush and menstrual advice 

Address
City of Coventry NHS Healthcare Centre 
Stoney Stanton Road 
Coventry 
CV1 4FH 

Phone
0300 200 0060 

The additional roles reimbursement scheme was introduced in England in 2019 as a key part of the government’s manifesto commitment to improve access to general practice.

Through the scheme, primary care networks (PCNs) can claim reimbursement for the salaries (and some on costs) of 17 new roles within the multidisciplinary team, selected to meet the needs of the local population. In expanding general practice capacity, the scheme improves access for patients, supports the delivery of new services and widens the range of offers available in primary care.

A range of roles we offer at The Alliance Teaching Practices include:

• Paramedics 
• Clinical pharmacist 
• First contact physiotherapists
• Mental health workers
• Social prescriber link workers

If you require a translation service for your appointment please let reception know at the time of your booking and in which language you wish to have your translation in.

We understand that it can be embarrassing or difficult to see the doctor or nurse alone for many problems. A chaperone can be provided by the practice to:

• Provide support, comfort and reassurance to patients
• Assist in the examination of patients
• Act as an interpreter
• Provide protection to healthcare professionals

If you feel you would like a chaperone present at your consultation with a doctor or nurse or any other health professional, please inform reception who will be more than happy to organise one of our specially trained members of staff to support you.